Inside Story : We experienced horrible customer service with Alpha Windows and Doors. I had to follow up to get a get a sales associate to call me and had to follow-up again when they didn’t show up on the date agreed to take a look at our home. I excused this because a friend recommended Alpha Windows and they have positive reviews online. We made an appt to speak with the sales associate and take a look at the showroom. I called to let him know that we would be about 10 minutes late. When we arrived we then waited an additional 20 minutes. The sales associate told me that he meant to call us earlier, that the person who created the quote forgot to add one of the doors. He didn’t seem to think it was a big deal that they quote was approx. $2k lower than it should have been. He shrugged his shoulders and said “human error”. He also mentioned how busy they were due to the Home Show. We decided to leave and work with another company.